Privacy Policy
At Aeroquip-Vickers, accessible at https://aeroquip-vickers.com, we value your privacy and are committed to protecting the personal data of our users, customers, and visitors in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). This Privacy Policy outlines how we collect, use, store, and share your personal information and the rights and choices you have in relation to your personal data.
1. Our Commitment to Data Protection and Privacy
Aeroquip-Vickers is firmly dedicated to safeguarding your privacy and ensuring your personal data is protected with the highest standards of security and transparency. We implement policies and cybersecurity controls that prioritize your privacy in every interaction with our website, services, and communications.
2. Scope and Our Role as Data Controller
This Privacy Policy applies to the personal data collected through our website, aeroquip-vickers.com, and related online services that display or link to this policy. Aeroquip-Vickers acts as the “data controller” for the processing of personal data described in this Policy, determining the purposes and means by which your data is processed.
3. Categories of Personal Data We Process
We collect and process the following categories of personal data for specified and lawful purposes:
a. Usage Data:
Includes information such as IP address, browser type and version, operating system, device type, referral URLs, pages viewed, and duration of visit. We collect this data to analyze website usage, optimize performance, and enhance security.
b. Account Data:
Includes personal identifiers such as full name, billing/shipping address, email address, and phone number provided when creating or managing your account with aeroquip-vickers.com.
c. Profile Data:
Includes user preferences, purchase history, browsing behavior, saved items, and feedback submitted via surveys or our platform.
d. Communication Data:
Includes data shared through support requests, customer service inquiries, live chat interactions, and email or contact form correspondence.
e. Technical Data:
Includes system configuration information, unique device identifiers, browser plug-in types, time zone settings, screen resolution, and system language.
f. Transaction Data:
Includes details of products or services purchased, payment methods, transaction IDs, delivery addresses, and billing information. Payment data is processed via secure, compliant processors only.
g. Preference Data:
Includes marketing and newsletter subscription preferences, consent records, communication preferences, product interests, and participation history in promotions or offers.
4. Legal Bases for Processing Personal Data
We rely on the following legal bases under the GDPR for processing your personal data:
– Consent: Where we have obtained your clear and informed consent (e.g., marketing preferences).
– Contract: Where processing is necessary to enter into or perform a contract with you (e.g., order fulfillment).
– Legal Obligation: Where processing is required to comply with applicable laws or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests, unless those interests are overridden by your fundamental rights and freedoms (e.g., fraud detection, service improvement).
For users protected under the CCPA, we process your data as “businesses” as defined therein and do not sell personal data as outlined under CCPA definitions.
5. Your Rights Under Data Protection Laws
Under applicable data protection laws, you have the right to:
– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete personal data.
– Erasure: Request deletion of your personal data, under certain conditions.
– Restriction: Request restriction of our processing of your personal data.
– Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.
– Objection: Object to the processing of your personal data, particularly for direct marketing purposes.
– Withdrawal of Consent: Withdraw any consent you have previously given to us for data processing.
– Non-Discrimination: You will not be discriminated against for exercising your privacy rights under the CCPA.
To exercise these rights, please contact us at [email protected].
6. Data Security and Safeguards
We implement robust security measures to safeguard your personal data, including:
– End-to-end encryption of data in transit and at rest.
– Role-based access controls restricting access to authorized personnel only.
– Regular cybersecurity audits and penetration testing.
– Secure data backups and incident response protocols.
– Ongoing employee training on privacy and data protection principles.
While no data transmission or storage system is 100% secure, we employ commercially acceptable means to protect your information from unauthorized access, alteration, or destruction.
7. International Data Transfers
As a global service provider, your personal data may be transferred to and stored in countries outside your jurisdiction, including the United States and other countries that may not provide the same level of data protection laws as your country. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:
– Standard Contractual Clauses approved by the European Commission.
– Binding corporate rules or certification mechanisms where applicable.
– Compliance with local regulatory frameworks (e.g., UK GDPR, Swiss DPA).
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, tax, accounting, or contractual obligations, as outlined below:
– Usage and Technical Data: up to 24 months for analytics and website optimization.
– Account Data: retained for the duration of the account and for 7 years afterward for legal compliance.
– Transaction Data: retained for 7 years for audit and compliance purposes.
– Communication and Support Data: retained for 3 years following the resolution of inquiries.
– Marketing Preference Data: retained until you withdraw consent or 2 years after last user interaction.
9. Cookie Policy
We use cookies to enhance user experience and analyze website traffic. The following categories of cookies are used on aeroquip-vickers.com:
– Essential Cookies: Necessary for the website to function and cannot be switched off (e.g., session tokens, shopping cart memory).
– Functional Cookies: Enable enhanced functionality such as remembering preferences or language settings.
– Performance Cookies: Collect anonymous usage data to help us improve the site’s performance.
– Analytics Cookies: Allow us to compile anonymous visitation statistics and analyze traffic trends (e.g., Google Analytics).
10. Cookie Management and Compliance
Upon your first visit to aeroquip-vickers.com, you will be presented with a cookie consent banner allowing you to accept or manage your cookie preferences in compliance with GDPR and CCPA. You may also modify browser settings to block or delete cookies. Please note that disabling certain cookies may impact your site experience and functionality.
To manage cookie preferences, visit our Cookie Settings link available in the website footer or contact [email protected] for assistance.
11. Children’s Data Protection
We do not knowingly collect or solicit personal data from children under the age of 13. If you are a parent or guardian and believe that your child under 13 has provided personal data to us, please contact us at [email protected], and we will promptly delete such information in accordance with applicable laws.
12. Policy Modifications and User Notification
We reserve the right to update or modify this Privacy Policy at our discretion. If material changes are made, we will notify users via prominent website notices or direct communication through user-provided contact details, in accordance with applicable legal requirements. Continued use of our services after such changes constitutes your acceptance of the updated policy.
We encourage users to regularly review this Privacy Policy to stay informed about how we protect and use your data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or if you wish to exercise your rights, please contact us at:
Email: [email protected]
We are committed to responding promptly and thoroughly to privacy concerns in accordance with applicable data protection laws.
This Privacy Policy demonstrates our unwavering commitment to your privacy and compliance with the GDPR, CCPA, and all relevant data protection frameworks. Please contact us if you require more details or wish to exercise any of your rights.